Shipping policy

Thank you for shopping with Veloux. We want to make sure your order reaches you safely and on time.

Processing Time All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or public holidays.

Delivery Times We currently ship to the United Kingdom. Estimated delivery time is 5-10 business days from the date of dispatch.

Shipping Costs Shipping costs are calculated at checkout based on your order and location.

Order Tracking Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Delays Occasionally, delivery may take longer due to high demand, customs, or circumstances outside our control. We appreciate your patience.

Contact Us If you have any questions about your order, please contact us at hello@veloux-jewels.co.uk.